APPROXIMATE ANNUAL SALARY -
$73,309.68 to
$109,640.88
PAY GRADE: 38
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur
in this geographical location.
Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements.
Under general direction, incumbents train, supervise, and evaluate the performance of subordinate staff and may serve as project leaders with responsibility for defining and managing the project scope and objectives. Non-supervisory positions allocated at this level receive minimal or no technical supervision within their department.
The Nevada Department of Education, Office of Information Technology is seeking candidates for the IT Business Process Analyst 3 position located in Carson City. This position works daily with users and their issues to resolve problems by implementing a resolution. Incumbents assist users via the phone, email correspondence or chat approved means, to assist with accomplishing resolutions for Helpdesk Tickets. This position manages and completes tickets entered into the FreshWorks Helpdesk System, by prioritizing and organizing tickets based on user needs. Notate applied resolutions, complete and close out submitted tickets. Incumbents will gain working knowledge of Infinite Campus, Nevada's student information system, to provide effective support and troubleshoot system-related issues.
***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and three years of progressively responsible professional experience in a related program area analyzing and interpreting program laws, regulations, policies and procedures, which included two years of experience applying recognized data processing concepts to business process planning and analyses; OR one year of experience as a Business Process Analyst II in Nevada State service; OR an equivalent combination of education and experience as described above.
Special Requirements
A pre-employment criminal history check and fingerprinting are required.
A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continued employment.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
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Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119
TDD for the Hearing Impaired (800) 326-6868
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
