APPROXIMATE ANNUAL SALARY -
$87,570.72 to
$131,711.04
PAY GRADE: 42
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division.
Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives.
The Office of the CIO (OCIO) is seeking an IT Manager 1 to work within the Client Services Unit located in Carson City. This position reports to the IT Manager 3 responsible for IT Service Management (ITSM). The incumbent is responsible for managing the OCIO IT Service Desk, a statewide customer-focused call center with a staff IT Professional's and IT Technicians. The Service Desk provides 24/7 technical support to State agencies, including the Governor's Office and the Department of Public Safety. The IT Manager 1 enforces ITIL-based processes, ensures compliance with service level agreements, and identifies opportunities to improve service quality and operational efficiency. The incumbent ensures consistent service delivery across all shifts, manages staffing schedules, supervises daily operations, manages personnel actions, conducts training, and monitors performance using ITSM tools and metrics.
***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and five years of progressively responsible professional IT experience which involved project management, quality assurance, and computer operations, systems administration, network administration, database administration, or applications analysis and development. Two years of this experience must have been in a supervisory or project manager capacity; OR an equivalent combination of education and experience.
Special Requirements
This position is subject to call-out or call-back.
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
This position may require working weekends and/or holidays.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) This position requires certification in NCJIS/NCIC within 6 months of employment and recertification every 2 years for continued employment. Are you willing and able to meet this requirement?
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Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119
TDD for the Hearing Impaired (800) 326-6868
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
