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Announcement
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State of Nevada Announces
An Open Competitive Recruitment for:
DMV SERVICES TECHNICIAN 2
APPROXIMATE ANNUAL SALARY -  $38,419.20 to  $55,603.44  PAY GRADE: 25
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur in this geographical location.
Department: Motor Vehicles
Division: Central Services
Location: Carson, Minden, Gardnerville, Genoa
Job Class Code: 11.425
RECRUITMENT INFORMATION
Announcement Number: 47656
Open to all qualified persons.
Posted 06/04/2024
Close Date: 06/18/2024
Recruiter:
   NORA JUAREZ-SERRANO
   Phone: (702)486-8612
   Email: njuarezserrano@dmv.nv.gov
Applications accepted for another Expired
The Position
DMV Services Technicians provide customer services associated with driver's license, vehicle, and business occupational licensing programs including licensing drivers; issuing identification cards; registering and titling vehicles; issuing occupational business licenses; and processing reinstatements.
PER EXECUTIVE ORDER 2023-11, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL JUNE 30TH, 2024. Please refer to the link for more information: https://gov.nv.gov/Newsroom/ExecOrders/Executive-Orders/ Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. OR Incumbents perform basic tasks or elements of the job not requiring the additional knowledge, skills and abilities to perform at the next level in the series. This recruitment will be used to fill multiple vacancies located in our Carson City office within the DMV Central Services Division. The appointees will be trained and/or required to carry out the following job duties: dedicated to customer service and the delivery of DMV programs and voter registration to the community, the incumbents could be selected to work as part of the Records Section, Vehicle Programs/NV LIVE Section, Titles Section or the Call Center Section. The DMV Services Technician working within the Call Center Section handles all incoming calls statewide for the DMV, assisting customers with basic registration, title, driver's license, on-line applications, MYDMV accounts and dash pass questions. In addition to phone calls this position responds to all incoming e-mail inquiries. The DMV Services Technician working within the Vehicles Programs/NV LIVE Section takes incoming calls and places outgoing calls to DMV customers, when necessary, communicates with insurance companies and assists DMV Field Services Employees with Insurance Verification. The incumbents work directly with the State of Nevada Insurance Division. Processes reinstatement for insurance lapses, replies to emails and correspondence, responsible for data entry.
Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***

To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
    Graduation from high school or equivalent education and two years of experience which included public and/or customer contact including explaining rules, regulations, policies and procedures, one year of which was equivalent to a DMV Services Technician I working with legal vehicle registration and titling documents which required making decisions based on evaluation of customer documents; OR one year of experience as a DMV Services Technician I in Nevada State service.
Special Notes
    In accordance with NRS 293.5045, the Department of Motor Vehicles, as a voter registration agency, shall not knowingly employ an individual in this class series who has been convicted of a felony involving theft and/or fraud.
    The Department of Motor Vehicles is required to comply with 49 CFR 1572.103 which provides that an agency involved in the issuance of Real ID Driver's Licenses shall not knowingly employ a person if they have been convicted of any of the felonies listed under this regulation.
    In accordance with 49 CFR 384.228, the Department of Motor Vehicles is required to conduct a national background check on any employee that administers Commercial Driver License (CDL) knowledge and/or skills testing, and the DMV shall not knowingly employ such a person if they have been convicted of a felony in the last 10 years or have been convicted of any fraudulent activities.
Special Requirements
    A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
    A State of Nevada/FBI background check will be required of the selected applicant.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
INFORMATIONAL LINKS
For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
REFER A FRIEND
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Email
Direct Inquiries or Correspondence to:
Division of Human Resource Management
Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada 89701-4204

TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management
Southern Nevada
7251 Amigo St,
Suite 120
Las Vegas, NV 89119

TDD for the Hearing Impaired (800) 326-6868


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