For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives.

Incumbents recommend and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines; and may train, supervise, and evaluate the performance of subordinate staff and/or a staff consisting of several students, volunteers and/or contract staff. This position works within the Department of Administration's Enterprise IT Services (EITS) Division, under Agency IT Services and is in Carson City, NV. The Program Officer is primarily tasked with providing first tier help desk support for HR applications (NEATS/NVAPPS, ADVANTAGE-HR, HR Datawarehouse) to include effective communication; problem solving; researching and troubleshooting issues reported by customers; routing customer calls appropriately; and accommodating the needs of the customer. This position supports most state agencies and the public.

This Program Officer is also responsible for maintaining and updating the ITSM database and generating Monthly Manager Reports. Additional duties include assisting with functional acceptance testing of application upgrades and fixes as well as assessing software in the test environment prior to release in the production environment. Testing requires understanding workflows within the system to ensure that functionality still works after implementing updates. They communicate any downtime due to system enhancements, scheduled maintenance, or technical issues promptly and in coordination with management. Working well with others, providing exemplary customer service; cooperating in achieving team goals; encouraging effective communication of team members; and supporting diversity within the team are crucial to the success of this position. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

In order to be qualified, you must meet the following requirements: