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State of Nevada Announces
A Departmental Promotional Recruitment for:
IT TECHNICIAN 4 - HELP DESK
APPROXIMATE ANNUAL SALARY -  $51,072.48 to  $75,376.80  PAY GRADE: 32
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur in this geographical location.
Department: Motor Vehicles
Division: Information Technology
Location: Carson, Minden, Gardnerville, Genoa
Job Class Code: 07.935
RECRUITMENT INFORMATION
Announcement Number: 46699
Open to current classified employees in the specified Department, with at least 6 months of continuous, full-time equivalent service.
Posted 03/19/2024
Close Date: 03/28/2024
Recruiter:
   JON TERRAZAS
   Phone: (775)684-0116
   Email: j.terrazas@admin.nv.gov
Applications accepted for another Expired
The Position
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others.
This announcement will be used to fill an IT Technician 4 with the DMV in the Automation division in Carson City. Incumbents monitor help desk user support and ensure all calls are recorded and tracked using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; assist with logon/logoff procedures for mainframes, servers, and the network; determine the nature of outages and contact the appropriate person or company; post changes to the intranet and recognize proper web formatting; and clone or restore personal computer (PC) images. Typical tasks include restoring applications and data from backup media; assisting users with network, application, system, or local hardware problems, accessing the mainframe or departmental servers; opening backup drives and releasing damaged media; instructing users on PC operation and faults including connections and peripherals; assisting IT staff with installations or resolutions as required; and identifying Internet protocol addresses for failed network connectivity issues. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
    Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR (for positions in the Network Operations & Support specialty ONLY) Graduation from high school or equivalent education and one year of IT work experience in the upgrade or replacement of software and hardware components on networked workstations; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience.
Special Requirements
    This position is subject to call-out or call-back.
    A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
    This position requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
Additional Position Criteria
    This recruitment is only open to current classified employees in state service with at least six months of continuous, full-time equivalent service.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
INFORMATIONAL LINKS
For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
REFER A FRIEND
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Email
Direct Inquiries or Correspondence to:
Division of Human Resource Management
Northern Nevada
515 East Musser Street,
First Floor
Carson City, Nevada 89701-4204

TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management
Southern Nevada
7251 Amigo St,
Suite 120
Las Vegas, NV 89119

TDD for the Hearing Impaired (800) 326-6868


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