IT TECHNICIAN 1
- UNDERFILL IT TECHNICIAN 3 - HELPDESK
APPROXIMATE ANNUAL SALARY -
$39,964.32 to
$58,025.52
PAY GRADE: 26
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur
in this geographical location.
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation. OR Incumbents perform basic tasks or elements of the job not requiring the additional knowledge, skills and abilities to perform at the next level in the series.
This announcement will be used to fill an IT Technician 1 underfill for an IT Technician 3. This position is part of our Information Technology division as a Computer Help Desk Technician in Carson City. The incumbent provides timely resolution to users with various IT issues. These issues may include user account issues in various applications; networking, systems, various software installations, local machine hardware, and will utilize our ITSM system to track and assign work to various groups. The incumbent accomplishes this utilizing a variety of means such as, over the phone, email, chat, and occasionally in person. The user base includes all of the Nevada DMV Northern and Southern regional offices, along with other various county, state, and AAA offices. The position requires the incumbent perform software support and maintenance, and is responsible for creating, maintaining, and terminating user accounts in various systems including but not limited to, Active Directory, DMV application, Cisco Systems DUO dual authentication, and administering our CCURE security card key program. This job requires a work shift of 3:30 p.m.-12:30 a.m. Tuesday - Saturday.
The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from high school or equivalent and two years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals; OR one year of relevant experience as an IT Technician Trainee in Nevada State service; OR an equivalent combination of education and experience.
Special Notes
Some positions require an applicant to undergo a background investigation prior to appointment. These positions will be identified at the time of recruitment.
Special Requirements
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
This position is subject to call-out or call-back.
Statewide travel is required.
Working evenings, weekends, and/or holidays is required.
This position requires a 25% travel requirement.
Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
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Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119
TDD for the Hearing Impaired (800) 326-6868
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
