APPROXIMATE ANNUAL SALARY -
$51,072.48 to
$75,376.80
PAY GRADE: 32
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur
Statewide.
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others.The Division of Welfare and Supportive Services (DWSS) is currently recruiting to fill vacancies located in the Helpdesk at Carson City or Las Vegas. These positions provide technical and program support to over 2000 end users including DWSS field staff, Child Support
Enforcement Program Area Offices, statewide District Attorney Offices, and other State and Federal agencies. Helpdesk technicians assist callers with password resets; installing and configuring software; and analyzing, diagnosing, and resolving technical and/or program issues for multiple internal and external software, network, and system applications. Technicians use a triage process which includes but is not limited to; asking in-depth technical and/or program questions and accessing end users' systems through remote access tools in order to diagnose and resolve system and/or program issues, reconfiguring and/or reinstalling software as needed, and determining if a system application is functioning within design specifications or if the issue is an actual application failure. The incumbent must work with the DWSS Database Administrators when issues occur affecting system operations; verify the extent of the issue; report findings to management; ensure all end users are notified in a timely manner of system wide failures and restorations; and if they are unable to resolve the issue at helpdesk level, the technician must escalate problem providing written analysis to the appropriate staff.
Flexible and variable work schedules may be considered. Details can be discussed in the interview. Work life balance is valued by this division. This division encourages job training and skills advancement and as a benefit offers paid training opportunities to all IT staff.
The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR (for positions in the Network Operations & Support specialty ONLY) Graduation from high school or equivalent education and one year of IT work experience in the upgrade or replacement of software and hardware components on networked workstations; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience.
Special Requirements
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
This position requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
Additional Position Criteria
This position is subject to working nights, weekends, and holidays.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
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Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119
TDD for the Hearing Impaired (800) 326-6868
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
