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APPROXIMATE ANNUAL SALARY -
$78,884.64 to
$118,661.04
PAY GRADE: 42
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.
Under administrative direction, incumbents either:
1) perform duties described at this level and supervise at least one IT Professional III or II or Master IT Professional; or 2) perform duties described at this level within the Enterprise IT Services (EITS) Division for enterprise- level IT systems utilized by multiple departments; or 3) perform IT project management a preponderance of the time to include serving as the project leader; planning, organizing, and directing project activities; resolving design conflicts; data administration; resource allocation; contract negotiation; timeline development; critical path tracking; justifying the need
for additional resources; and coordinating activities with other work units within and outside the organization as assigned; or 4) perform Information Security duties described at this level with at least 70% of the daily activities devoted solely to information security; or 5) perform technology planning and consultation duties within EITS. Technology planning and consultation duties include providing and/or performing: initial contact with agencies to assess their needs and develop their information technology plans; technical support for the Request for Proposal (RFP) process and software and hardware evaluations; guidance and technical assistance in completing appropriate Information Technology (IT) budget request forms; recommendations for feasible and cost effective technical solutions to customer agencies and reviewing agency IT project requests; research, information, testing and training for IT related issues to ensure viable, cost effective technology implementation; and
enterprise-wide planning, policy and research.
The Department of Welfare and Supportive Services is searching for an experienced and dedicated individual to serve as the Manager of Desktop and IT Support for our field offices. This position is responsible for overseeing all aspects of IT support in the field, ensuring the seamless operation of technology systems and the delivery of top-quality technical assistance to staff. If you are a strategic IT leader with a commitment to excellence, we encourage you to apply. This is a statewide recruitment with the jobs being located in Carson City or Las Vegas.
Key Responsibilities:
As the Manager of Desktop and IT Support, your responsibilities will include:
Team Leadership: Manage and provide strategic direction to a team of IT support supervisors and technicians across multiple field offices.
Desktop Infrastructure: Oversee the deployment, maintenance, and lifecycle management of all desktops, laptops, and related peripherals.
User Support: Implement effective support procedures and facilitate efficient incident resolution to minimize disruptions to field office operations.
IT Asset Management: Maintain comprehensive inventory and asset management processes to track, allocate, and optimize the use of IT resources.
IT Security and Compliance: Ensure that security measures, compliance policies, and data protection standards are consistently enforced in all field offices.
Vendor Relations: Collaborate with vendors to procure IT equipment and services, negotiate contracts, and manage vendor relationships to meet the needs of field offices.
Technology Evaluation: Continuously assess and recommend emerging technologies to enhance field office efficiency and performance.
Service Quality Assurance: Monitor service levels and user satisfaction, implement improvement initiatives, and conduct regular assessments of support operations.
Flexible and variable work schedules may be considered. Details can be discussed in the interview. Work life balance is valued by this division. This division encourages job training and skills advancement and as a benefit offers paid training opportunities to all IT staff.
The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
In order to be qualified, you must meet the following requirements:
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Bachelor's degree from an accredited college or university in computerscience, management information systems, or closely related field and five years of professional IT experiencerelevant to the duties of the position which may include systems administration, network administration, database administration, applications analysis and development, and/or information security, two years of which were at the advanced journey level or in a supervisory or project management capacity; OR Bachelor's degree from an accredited college or university in computer science, management information systems, or closely related field and five years of professional IT experience which may include systems administration, network administration, database administration, applications analysis and development, and/or information security, relevant to the duties of the position, two years of which were at the journey level in information security; OR two years of relevant experience as an IT Professional III in Nevada State service; OR an equivalent combination of education and experience as described above. |
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A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. |
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A valid drivers license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment. |
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This position subject to working nights, weekends, and holidays. |
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| The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. |
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1) Describe your experience in computer operations / desktop support.
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