The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.

For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.

Under general direction, incumbents perform advanced journey level duties and may train, supervise, and evaluate the performance of subordinate staff and/or serve as a project leader as assigned. Incumbents may function as a unit leader to include directing the activities of a branch IT support unit, overseeing projects of limited scope, and coordinating activities with other work groups. This is a supervisory level for Computer Operations and the journey level for Information Security positions. The Department of Welfare Support Services (DWSS) is seeking a highly motivated and technically proficient individual to serve as a Supervisor for the Desktop and IT Support team in our field offices. This role plays a crucial part in ensuring the efficient operation of IT systems and providing excellent support to field office personnel. If you are a dynamic IT professional with strong leadership skills and a passion for problem-solving, we want to hear from you. This is a statewide recruitment with the jobs being located in Carson City or Las Vegas. Key Responsibilities: As the Supervisor of Desktop and IT Support, you will be responsible for managing and leading a team of support technicians in our field offices. Your primary duties include: Team Leadership: Lead and mentor a team of IT support technicians, providing guidance and fostering a collaborative work environment to ensure that they deliver exceptional support services. Desktop Support: Oversee the deployment, maintenance, and troubleshooting of desktops, laptops, and peripherals for field office staff. Ensure that all equipment is up to date, secure, and performing optimally. User Support: Provide efficient and effective technical support to field office employees, addressing hardware and software issues, network connectivity problems, and assisting with software installations. Inventory Management: Maintain accurate inventory records for all IT equipment and supplies in the field offices. Ensure that equipment is properly tracked, allocated, and disposed of as needed. IT Security: Collaborate with the IT security team to enforce security protocols and best practices, ensuring the confidentiality, integrity, and availability of field office data and systems. Documentation: Create and update documentation related to IT procedures, troubleshooting guides, and knowledge base articles to facilitate efficient support services. Vendor Management: Interface with external vendors to procure IT equipment and services as necessary. Ensure vendor performance aligns with service level agreements. Quality Assurance: Monitor service levels and user satisfaction, implement improvement strategies, and conduct regular assessments of support operations.

Flexible and variable work schedules may be considered. Details can be discussed in the interview. Work life balance is valued by this division. This division encourages job training and skills advancement and as a benefit offers paid training opportunities to all IT staff. The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

In order to be qualified, you must meet the following requirements: