APPROXIMATE ANNUAL SALARY -
$49,047.12 to
$72,119.52
PAY GRADE: 31
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives.
Incumbents recommend and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines; and may train, supervise, and evaluate the performance of subordinate staff and/or a staff consisting of several students, volunteers and/or contract staff.
The Silver State Health Insurance Exchange is seeking a Program Officer I, in our Carson City location. The incumbent will serve and support carriers and consumers as needed as the Consumer Assistance Support Specialist for the Exchange and will be a subject matter expert working directly with the contracted consumer assistance call center center.
Under administrative direction of the Management Analyst 3, this position administers all Consumer Assistance Support functions, including developing and implementing policies and procedures for the Consumer Assistance Support section of the Exchange. The Consumer Assistance Support Specialist provides information and interpretation of complex program rules and regulations to call center and Exchange staff, as well as makes determinations about complex, escalated complaints or disputes, between enrollment partners, insurance carriers, and consumers. This position serves as a subject matter expert and provides training and technical assistance to the consumer assistance call center, to resolve complex, escalated complaints, which could not be resolved at the first and second levels of consumer assistance dispute resolution. This position requires planning and developing processes, and carrying out programmatic duties, by interpreting and applying broadly stated policies, procedures and insurance rules. This position is responsible for the creation, revision, and implementation of procedural manuals to ensure the contracted consumer assistance call center staff, Exchange staff, and the general public have a clear understanding and are in compliance with rules and regulations regarding enrollment into insurance products on the Exchange.
The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Bachelor's degree from an accredited college or university in business or public administration, or other discipline related to the program assignment; OR graduation from high school or equivalent education and two years of para-professional program support experience equivalent to an Administrative Assistant III in Nevada State service which required the application of State and/or federal laws, policy and procedures; reviewing documents prepared by others for program compliance determinations; or preparing reports which summarize financial and statistical information; OR an equivalent combination of education and experience as described above.
Special Notes
Some positions may require agency specific experience which will be identified at the time of recruitment.
Special Requirements
A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment.
A State of Nevada/FBI fingerprint based background check is required as a condition of appointment and as a condition of continuing employment.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
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Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119
TDD for the Hearing Impaired (800) 326-6868
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
