APPROXIMATE ANNUAL SALARY -
$47,021.76 to
$69,008.40
PAY GRADE: 30
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
Applications accepted
until recruitment needs are satisfied
** Qualified individuals are encouraged to apply immediately. Lists of eligible candidates will be established and hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.
The Position
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights.
The Division of Welfare and Supportive Services is recruiting for a vacancy located in the Information Services unit in Carson City, Nevada. The incumbent will be responsible for providing technical assistance and support related to video conferencing equipment, collaboration software (Teams, WebEx, ZOOM) and computer systems. Under direct supervision and direction of the IT Professional 2, this position will provide tier two support to the agency helpdesk and its clients by addressing video conferencing, hardware repair, general users request and inventory requests through the agency ticketing system, phone, and email support, as well as desk side. The incumbent will aid and provide direction to staff regarding offered services and their application, conducting research, and advising on the best use of electronic media, read and understand schematics and user manuals pertaining to the equipment plus maintain all related software licenses.
This position also acts as an inventory technician responsible for the inventory for all Northern and Southern region offices. This includes the tracking and updating of the inventory control maps. The incumbent should have excellent customer service skills, the ability to pay extreme attention to detail and a foundation in technical problem solving, and able to assist and support internal customers with their video conference setup, scheduling, and training needs. Some travel may be required as this position supports offices throughout Northern/Southern Nevada. Incumbents must possess a degree of knowledge and proficiency sufficient to perform work independently with provided training, and guidance from from higher level technicians and/or the Supervisor.
The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience.
Special Requirements
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
This position has a 25% travel requirement.
Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
Additional Position Criteria
This position subject to working nights, weekends, and holidays.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) Do you have experience upgrading, troubleshooting, repairing, or replacing software and hardware components? If so, please give an example of your experience.
2) Do you have experience with imaging software? If so, describe your experience and the tools you have used.
3) Do you have experience working with and assisting other teams outside of your assigned role? If so, please describe your experience.
Help us reach qualified candidates! Refer a friend by clicking here: Email
Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119
TDD for the Hearing Impaired (800) 326-6868
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
