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Nevada Employee Action and Timekeeping System
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State of Nevada Announces
An Open Competitive Recruitment for:
APPROXIMATE ANNUAL SALARY -  $53,598.96 to  $79,719.84  PAY GRADE: 36
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
Work Type: A Permanent, full time vacancy
Department: Taxation
Division: Department of Taxation
Location: Carson, Minden, Gardnerville, Genoa
Job Class Code: 07.928
Announcement Number: 40377
Open to all qualified persons.
Posted 07/24/2020
Close Date: 10/07/2020
   Phone: (775)684-0126
   Email: darrell.morlan@admin.nv.gov
Applications accepted for another Expired
The Position
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others. The Department of Taxation is looking for an enthusiastic, energetic, committed, and technology savvy IT Technician VI to lead and supervise the Helpdesk team in Carson City. The IT division works cohesively and collaboratively to provide digital solutions to the department. The regular business hours for this position are 8:00am - 5:00pm and on-call shift (5:00pm - 9:00 pm) 20-25% of the year. Incumbent provides work direction, mentoring and training to IT Technicians; provides evaluation to their technical subordinates; will lead IT operations such as troubleshooting, resolving and providing solutions to end users' desktops, laptops, mobile devices and network related issues. Incumbent supervises and participates in the development of projects that pertain to the Help Desk and supervises the actions of project participants. This position is responsible to provide customer support and user management for Taxation's enterprise applications; monitors and notifies major web and client/server applications' performance and availability. Incumbent must ensure efficient Help Desk workflow and ensure service level agreement (SLA) goals are met. Incumbent assists in the development and implementation of goals, standards, objectives, policies, and priorities for the Help Desk. Incumbent works closely with Information Security Officer to implement any policies and procedures changes relates to end user hardware. Incumbent will collaborate with other teams such as server/network operations team, Database management team, application development team, and management analyst team in planning and implementation phases of projects.
Incumbent assists upper management in recommending efficient business workflow processes, procurement of relevant technology, IT budget preparation, and technical solution recommendations. Travel is required up to 25% for this position. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. *** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. ***

To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
    Graduation from high school or equivalent education and three years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of experience as an IT Technician V in Nevada State service; OR an equivalent combination of education and experience.
Special Requirements
    This position is subject to call-out or call-back.
    Statewide travel is required.
    Working evenings, weekends and/or holidays is required.
    A State of Nevada/FBI background check will be required of the selected applicant.
    Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) Do you have experience supervising an IT Helpdesk? If so, describe your experience to include type of activities, maximum count of end user support, maximum team size etc.,
2) Please describe briefly your experience developing & deploying scripts, patches, software, and images at an enterprise level.
3) Do you have experience with K1000, K2000 or with a similar Endpoint Management System (EMS) and a Disk Imaging Software (DIS)?, if so please describe.
For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
Help us reach qualified candidates! Refer a friend by clicking here:
Direct Inquiries or Correspondence to:
Division of Human Resource Management
Northern Nevada
209 East Musser Street,
Room 101
Carson City, Nevada 89701-4204

TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management
Southern Nevada
555 East Washington Avenue,
Suite 1400
Las Vegas, Nevada 89101-1046

TDD for the Hearing Impaired (800) 326-6868

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