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APPROXIMATE ANNUAL SALARY -
$45,142.56 to
$66,628.08
PAY GRADE: 32
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Work Type: Permanent, full time vacancies as they may occur
in this geographical location.
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Department: Employment, Training and Rehab |
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Division: Administrative Services |
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Location: Las Vegas, Boulder City, Indian Springs, Jean, Henderson |
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Job Class Code:
07.935
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Announcement Number: 40286
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Open to all qualified persons. |
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Posted
06/30/2020
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Close Date:
07/14/2020
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Recruiter:
DARRELL
MORLAN
Phone: (775)684-0126
Email: darrell.morlan@admin.nv.gov
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Applications accepted
for another Expired
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Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others. Helpdesk Technicians provide support to end users on a variety of issues. Incumbent will identify, research, and resolve technical problems; respond to telephone calls, emails and personnel requests for technical support; document, track, and monitor problems to ensure a timely resolution. The candidate chosen will be familiar with a variety of the field's concepts, practices, and procedures; rely on experience and judgment to prioritize, plan and accomplish tasks; perform a variety of complicated tasks; walk customers through computer issues, either in-person, remotely via phone, or using remote access tools; and submit and monitor jobs via an enterprise job scheduler.
This position may assist higher level IT technicians or professionals in the deployment of new equipment and software throughout the agency. This position may assist in other troubleshooting and support activities with network and server teams as required. Occasional travel to other agency worksites is required. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***
In order to be qualified, you must meet the following requirements:
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Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR (for positions in the Network Operations & Support specialty ONLY) Graduation from high school or equivalent education and one year of IT work experience in the upgrade or replacement of software and hardware components on networked workstations; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience. |
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Working evenings, weekends, and/or holidays is required. |
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This position is subject to call-out or call-back. |
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A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. |
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1) Please describe your experience using remote assistance tools, job schedulers and anti-virus.
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2) Please describe your experience maintaining objects, such as Computers and Users in Microsoft Active Directory.
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3) Please describe your experience supporting business applications such as Microsoft Office 365 and Adobe Acrobat.
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4) Describe your IT work experience in a user support role including where the experience was gained.
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