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APPROXIMATE ANNUAL SALARY -
$49,151.52 to
$72,871.20
PAY GRADE: 34
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Veterans Service Officers advise and advocate for veterans and individuals currently serving in the United States armed forces who are State residents, their spouses, widows, widowers, children, dependents, estate and personal representatives; prepare, submit and present claims and appeals for denied benefits including adjusted compensation, hospitalization, insurance, pension, disability compensation, vocational training, education or rehabilitation; provide assistance and advice to resolve problems and answer questions relating to available benefits under federal and State laws.
Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action.
The Nevada Department of Veterans Services is recruiting for the position of Veterans Service Officer 2, Training Officer, geographically located in Reno, Nevada. Under the direction of the Veterans Services Program Manager, the Veteran Service Officer 2 provides service as a veterans' advocate, interviews veterans or dependents; researches and reviews records; prepares and files claims with the Department of Veterans Affairs; and ensures required training and accreditation protocols are current as they pertain to benefits, claims, pensions, appeals, etc. The incumbent is required to maintain and protect client confidentiality of medical records and possess knowledge of the Veterans Health Administration system.
The Training Officer duties include the development, implementation and management of new and existing Veterans Service Officer (VSO) training programs. Primary responsibility is to provide quality training to State and non-State VSOs and related positions by developing training programs and materials for classroom, conference and on-line learning experiences; planning and conducting statewide Veterans Service Officer, Nevada Veterans Advocate (NVA) and Tribal Veterans Representative (TVR) training conferences to prepare participants to provide information regarding veteran's benefits and state and federal veterans benefit claims. The incumbent will track and maintain training and certification records; provide correspondence for submission to the US Department of Veterans Affairs for VSO Federal accreditation; perform reviews of state and federal claims prepared by VSOs to assess training needs to develop additional training to improve claims processing; and other related duties as assigned. Successful completion of extensive training programs is required following appointment to the position. This position has Statewide training responsibilities. Travel up to 25% of the time is required. Veterans may receive preference.The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***
In order to be qualified, you must meet the following requirements:
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Associate's degree from an accredited college or university in any field and two years of professional experience which included interviewing clients to elicit and impart information; researching and locating information from a variety of sources; writing narrative reports and summaries; interpreting and applying rules and regulations; and evaluating complex information and making determinations, one year of which included advocacy; OR graduation from high school or equivalent education and three years of professional experience as described above, one year of which included advocacy; OR an Associate's degree from an accredited college or university in any field and one year of professional experience as described above in a program directly related to providing services for veterans; OR graduation from high school or equivalent education and two years of professional experience as described above in a program directly related to providing services for veterans; OR one year of experience as a Veterans Service Officer I in Nevada State service; OR an equivalent combination of education and experience as described above. |
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Certification as a Resident Veterans Service Officer is required within one year of employment and as a condition of continuing employment. |
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Preference shall be given in the appointment of Veterans Service Officer and Veterans Service Program Manager positions to qualified veterans. |
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A State of Nevada/FBI background check will be required of the selected applicant. |
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Some positions require a driver's license at the time of appointment and as a condition of continuing employment. |
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This position requires experience developing, coordinating and conducting training sessions of groups of 10 or more to include developing curriculum. Human Resources orientation and on-the-job training does not apply. To receive credit for this experience it must be reflected in your employment history. Failure to do so is reason for denial. |
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1) This position requires coordination of large training events (100+ attendees). Please describe your experience in coordinating large events to include providing all training materials, coordinating registration and venues, and conducting presentations.
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