For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives.

Incumbents are responsible for administering a large and complex program which affects a significant number of people on a continuing basis; develop, revise, recommend, and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines; ensure compliance with State, federal and/or other granting agencies rules and regulations; and draft laws, rules and/or regulation changes.

This position will be located at the Nevada Department of Transportation (NDOT), within the Public Information Division in Carson City. The incumbent will oversee two statewide programs, Customer Service and Sponsor-A-Highway. Duties include responding to all customer service contacts in a timely manner, research issues, identify issue resolution opportunities, and prepare meaningful responses with input from subject matter experts to ensure NDOT customers are informed and satisfied. The incumbent will be required to respond to high-profile issues from such places as the Governor's Constituent Services Office and other elected officials, stakeholders and dignitaries. The incumbent will track inquiries and issues and report on the trends and hot-topic issues. The incumbent must be good at troubleshooting, issue resolution, and communicating in writing and verbally in a professional and compassionate manner. This position will also oversee/manage the Sponsor-A-Highway program that helps keep our Nevada Highways clean. This program requires contract management and participant approval to ensure federal regulations are being met. The incumbent will monitor both programs to make recommendations for any changes necessary and prepare quarterly and annual reports on customer satisfaction. This position will work independently with little or no additional training. Women and under-represented groups are encouraged to apply. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. ***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***

In order to be qualified, you must meet the following requirements: