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APPROXIMATE ANNUAL SALARY -
$49,151.52 to
$72,871.20
PAY GRADE: 34
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Quality Control Specialists review sample casework of public assistance, child support enforcement, disability adjudication/fraud, or vocational rehabilitation programs to determine compliance with State and federal laws, regulations, policies and procedures; identify errors and causal factors; investigate and verify case facts and information; and recommend corrective action or compile data for required reports.
Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training.
This position will be located in either Las Vegas or Reno depending on the candidate chosen. The incumbent will conduct quality control
case reviews to assess case compliance with federal and agency policy; assure quality services are provided to customers; conduct
reviews of vendor (job developer & job coaches) performance through an annual job developer case file review; conduct an annual
customer satisfaction survey assessing Vocational Rehabilitation's customer satisfaction with vendors; provide technical support;
conduct research of federal regulation and best practices needed to assist management in the development of policy; and complete
special projects related to program improvement. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***
In order to be qualified, you must meet the following requirements:
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Graduation from high school or equivalent education and two years of experience eliciting information regarding services for disability insurance and/or eligibility for disability insurance including making determinations based on the application of rules and regulations, verifying and analyzing information, and documenting facts pertinent to the program, one year of which was at the journey level and included reviewing the work of others; OR graduation from high school or equivalent education and two years of experience eliciting information regarding services for vocational rehabilitation and/or eligibility for vocational rehabilitation including case management techniques, vocational rehabilitation counseling practices, making determinations based on the application of rules and regulations, verifying and analyzing information, and documenting facts pertinent to the program; OR one year of experience as a Disability Adjudicator III in Nevada State service; OR an equivalent combination of education and experience as described above. |
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A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for fingerprinting. |
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| The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. |
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1) Do you have experience in conducting case file reviews? Please describe.
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2) There is documentation that is required to be in case files. If the required case documentation is not found, what are your next steps? Please explain.
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3) Do you have experience writing policies, manuals, procedures, and reports? Please describe.
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4) Do you have experience with spreadsheets, data gathering, and tracking logs? Please describe.
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