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Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training. This position will provide primary support for staff and properties in Las Vegas, Boulder City and Overton. The position will be housed in Las Vegas. The position will have intricate knowledge of PC hardware, software applications and fundamentals. The incumbent will report directly to the Chief Technical Office and may provide technical knowledge and assistance to the junior IT technician(s). With limited supervision the incumbent will assist with user IT support, IT project deployment, Site IT operations, workstation and server maintenance, and other IT peripheral support and maintenance for the Department of Tourism and Cultural Affairs, including the Division of Museums and History, Nevada Arts Council and Division of Tourism. The incumbent must be able to work with Department/Division users and State Enterprise IT in a professional and courteous manner.
The general job duties will include but are not limited to: *Analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. *Responsible for the installation and migration of new software, hardware and user data, interfacing user computers appropriately, repairing new equipment, and responding to other work requests.
*Conduct detailed alternative analyses and determine end-user requirements through consultation with end-users, technicians, vendors, management, and others.
*Maintain documentation related to the assigned IT specialization's architecture, operations, and other records of work activities as required.
*Maintain current knowledge of technological trends and advancements in the IT field as well as security management practices, laws, policies, and ethics.
*Supports the department needs for video and teleconference. The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***
In order to be qualified, you must meet the following requirements:
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Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience. |
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This position is subject to call-out or call-back. |
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Statewide travel is required. |
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Working evenings, weekends, and/or holidays is required. |
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Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment. |
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| The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. |
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1) Do you have experience with IT support in person and remotely with both technical and non-technical users? Please describe.
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2) Do you have experience with server operations, server migrations and server deployments? Please describe.
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3) Do you have experience with a virtual environment? Please describe.
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4) Do you have professional experience working independently and with a team? Please explain.
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5) Please describe your experience with a project deployment and its operations including a) type of projects; b) deployment procedures used; and c) operational standards/requirements.
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6) Describe your background working with complicated and/or remote networks.
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