APPROXIMATE ANNUAL SALARY -
$49,151.52 to
$72,871.20
PAY GRADE: 34
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur
in this geographical location.
Workforce Services Representatives provide a broad range of services in accordance with the Workforce Investment Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.
Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action.
This is a supervisory position that may oversee the personnel in a JobConnect or Business Service Office. The incumbent will be responsible for all aspects of employee supervision, including participating in hiring and interviews; preparing Work Performance Standards; preparing and presenting Employee Appraisal and Development Reports; applying policies and procedures to ensure that the office is in compliance and that assigned staff goals are being met; developing and implementing corrective action and discipline plans; and coaching and mentoring employees to help improve performance. Supervisors in the Business Service Office supervise staff who work with businesses seeking recruitment assistance, labor market information, on-the-job training assistance, hiring incentives and program guidance. This position supervises staff that educate and promote workforce investment resources to the business community. **THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE NUMBER OF APPLICATIONS RECEIVED. INTERESTED CANDIDATES ARE ENCOURAGED TO APPLY EARLY IN THE RECRUITMENT.**
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from high school or equivalent education and four years of relevant employment services experience which included one year of Employment Services program experience coordinating and monitoring employer/employment services and activities; mediating between parties or groups to resolve problems; providing leadership to motivate staff and customers to achieve goals, improve performance, or utilize program services; researching and analyzing various types of materials or situations to prepare reports or identify problems or alternative solutions and recommend corrective action; OR one year as a Workforce Services Representative IV in Nevada State service; OR two years of experience as a Workforce Services Representative III in Nevada State service; OR an equivalent combination of education and experience.
Special Notes
Up to two years of experience may be substituted by completion of 60 semester credits in social or behavioral science, business administration, or related field for Workforce Services Representative IV and V.
Special Requirements
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for fingerprinting.
The Examination
WORKFORCE SERVICES REPRESENTATIVE 5 (12.152)
The exam will consist of a rating of training and experience weighted 100%. It is essential that applications include extensively detailed information with time frames regarding education and experience. Your score will be based on the information provided in your application and your responses to the questions asked below. If there are several parts to a question, answer each part separately. Along with each answer, identify the position(s) and/or training (as described in your application) where you gained the background asked for in the question. Absence of experience/training asked for in a question is not necessarily disqualifying. Failure to answer the questions will result in a score based solely on the application.
Qualified applicants will be contacted by the hiring agency for interview.
1) Describe your experience, including the number of years, supervising staff including responsibilities such as hiring/firing, work assignment, discipline, etc.
2) Describe your experience, including the number of years, presenting information to large groups.
3) Describe your experience, including the number of years, developing reports regarding employment services.
4) Describe your experience, including the number of years, identifying workforce needs and coordinating employment services.
5) Describe your experience, including the number of years, interpreting and applying State and Federal regulations related to employment services.
6) Do you have a Bachelor's or Master's degree in a social or behavioral science, business management, or directly related field?
