APPROXIMATE ANNUAL SALARY -
$41,572.08 to
$61,011.36
PAY GRADE: 30
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur
in this geographical location.
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights.
This is a recruitment for an ITT III vacancy within the Client Services Section, of the Department of Administration's Enterprise Information Technology Services Division. This position will start out working day shift hours from 07:15am to 04:00pm. The position is based in Carson City, NV and works under the Help Desk Manager. The incumbent will provide support to all State employees in the Client Services group and is tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware and software issues. Additionally, this position may be responsible for building up and training Help Desk Techs and installing, configuring, monitoring, and maintaining Windows based desktop PCs, laptops, PDA phones, NHP/MDCs tablets mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada. This position will be a shift technical lead in the Help Desk environment and will be expected to take additional classes for supervisory education to help incorporate into the lead role for Help Desk. Incumbents may also be charged with fixing PCs, monitoring the network and assisting with Help Desk user support. Statewide travel of 25% is possible within the State of Nevada; therefore, a driver's license is required. Help Desk provides 24x7x365 support, so candidates must be willing to work various shifts that include nights and weekends and Holidays. This position requires excellent verbal and written communication skills. Experience working in a team environment and a call center is preferred. ***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience.
Special Notes
This position requires certification in NCJIS/NCIC within 6 months of employment and recertification every 2 years for continued employment. Certification will be conducted by the Agency.
Special Requirements
A State of Nevada/FBI background check will be required of the selected applicant.
A pre-employment criminal history check and fingerprinting are required.
This position is subject to call-out or call-back.
Statewide travel is required.
Working evenings, weekends, and/or holidays is required.
Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) Do you have experience working in a Help Desk? If so, please explain.
2) Do you have experience in troubleshooting, repairing, configuring, and installing computer software and hardware in an Enterprise environment? If so, please explain.
3) Do you have customer service call center experience? Please describe.
4) Describe your IT experience in a user support role including where the experience was gained.
Help us reach qualified candidates! Refer a friend by clicking here: Email
Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119
TDD for the Hearing Impaired (800) 326-6868
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
