For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.

Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives.

Incumbents recommend and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines; and may train, supervise, and evaluate the performance of subordinate staff and/or a staff consisting of several students, volunteers and/or contract staff. The Silver State Health Insurance Exchange in Carson City, NV is seeking several Program Officers. The Program Officers will administer varying assignments including a Consumer Assistance Support Specialist, a Carrier Support Specialist, and as the Enrollment Partner Support Specialist. The Consumer Assistance Support Specialist serves as a subject matter expert working directly with the contracted consumer assistance call center to resolve consumer inquiries regarding health insurance products through the Exchange. The Carrier Support Specialist for the Exchange serves as a subject matter expert working directly with the Exchange Health and Dental Insurance Carriers (Carriers) who offer health insurance products through the Exchange.

The Enrollment Partner Support Specialist serves as a subject matter expert working directly with Navigators, Exchange Enrollment Facilitator (EEF), Certified Application Counselors and licensed agents and brokers who enroll consumers into health insurance products offered through the Exchange. Under the administrative direction of the Quality Assurance Officer, the positions serve as subject matter experts over their assigned programs and perform duties such as developing and implementing policies and procedures; provides training and technical assistance to the assigned program area partners to resolve complex, escalated complaints, creates planning and developing processes; and carries out programmatic duties by interpreting and applying broadly stated policies, procedures and public and private insurance eligibility rules. These positions are responsible for the creation, revision, and implementation of procedural manuals to ensure the contracted consumer assistance call center staff, Exchange staff, and the general public have a clear understanding and are in compliance with rules and regulations regarding enrollment into insurance products on the Exchange. These positions require a valid driver's license. Also a fingerprint and background check is required at the cost of the applicant. ***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***

In order to be qualified, you must meet the following requirements: