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State of Nevada Announces
An Open Competitive Recruitment for:
PROGRAM OFFICER 1 - Quality Assurance Analyst
APPROXIMATE ANNUAL SALARY -  $43,346.88 to  $63,746.64  PAY GRADE: 31
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
Work Type: Permanent, full time vacancies as they may occur in this geographical location.
Department: Silver State Health Insurance
Division: Silver State Health Insurance
Location: Carson, Minden, Gardnerville, Genoa
Job Class Code: 07.649
Announcement Number: 37986
Open to all qualified persons.
Posted 08/14/2019
Close Date: 08/21/2019
   Phone: (775)684-0107
   Email: gemick@admin.nv.gov
Applications accepted for another Expired
The Position
Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives.
Incumbents recommend and implement changes to work plans, program performance standards and objectives for providing services, and eligibility requirements as permitted by program regulations and guidelines; and may train, supervise, and evaluate the performance of subordinate staff and/or a staff consisting of several students, volunteers and/or contract staff. The Silver State Health Insurance Exchange in Carson City, NV is seeking several Program Officers. The Program Officers will administer varying assignments including a Consumer Assistance Support Specialist, a Carrier Support Specialist, and as the Enrollment Partner Support Specialist. The Consumer Assistance Support Specialist serves as a subject matter expert working directly with the contracted consumer assistance call center to resolve consumer inquiries regarding health insurance products through the Exchange. The Carrier Support Specialist for the Exchange serves as a subject matter expert working directly with the Exchange Health and Dental Insurance Carriers (Carriers) who offer health insurance products through the Exchange.
The Enrollment Partner Support Specialist serves as a subject matter expert working directly with Navigators, Exchange Enrollment Facilitator (EEF), Certified Application Counselors and licensed agents and brokers who enroll consumers into health insurance products offered through the Exchange. Under the administrative direction of the Quality Assurance Officer, the positions serve as subject matter experts over their assigned programs and perform duties such as developing and implementing policies and procedures; provides training and technical assistance to the assigned program area partners to resolve complex, escalated complaints, creates planning and developing processes; and carries out programmatic duties by interpreting and applying broadly stated policies, procedures and public and private insurance eligibility rules. These positions are responsible for the creation, revision, and implementation of procedural manuals to ensure the contracted consumer assistance call center staff, Exchange staff, and the general public have a clear understanding and are in compliance with rules and regulations regarding enrollment into insurance products on the Exchange. These positions require a valid driver's license. Also a fingerprint and background check is required at the cost of the applicant. ***THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.***

To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
    Bachelor's degree from an accredited college or university in business or public administration, or other discipline related to the program assignment; OR graduation from high school or equivalent education and two years of para-professional program support experience equivalent to an Administrative Assistant III in Nevada State service which required the application of State and/or federal laws, policy and procedures; reviewing documents prepared by others for program compliance determinations; or preparing reports which summarize financial and statistical information; OR an equivalent combination of education and experience as described above.
Additional Position Criteria
    Consumer assistance experience with public and private health insurance eligibility criteria is required.
    Experience in health care policy is required.
    Experience working within insurance programs which include analyzing insurance regulations and/or policy is required.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
More Benefits Information: http://nvjobs.nv.gov/Applicants/EB
Help us reach qualified candidates! Refer a friend by clicking here:
Direct Inquiries or Correspondence to:
Division of Human Resource Management
Northern Nevada
209 East Musser Street,
Room 101
Carson City, Nevada 89701-4204

TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management
Southern Nevada
555 East Washington Avenue,
Suite 1400
Las Vegas, Nevada 89101-1046

TDD for the Hearing Impaired (800) 326-6868

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