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DMV Services Manager's plan, organize, coordinate, develop, and implement a broad variety of services and programs provided by the Department of Motor Vehicles.
Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives.
This position is located in the Central Services Division at 555 Wright Way, Carson City, NV.
The incumbent in this position will be responsible for the management, direction and control of the following functions: Driver License Renewal by Mail, Record Sales and Certification, Data Integrity, Centralized Call Center, Driver License Review, Driver License Financial Responsibility, and Document Processing (Microfilm/Scanning). The manager directly supervises subordinate supervisors and DMV Services Technicians and administrative support staff.
The Nevada Department of Motor Vehicles is required to comply with NRS 239B.010.1.b and 6 CFR 37.45 which allow for an agency to obtain a Federal Bureau of Investigations fingerprint clearance check. DMV must comply with the requirements of NRS 205. DMV shall not knowingly employ a person if they have been convicted of any of the felonies listed under the Real ID regulation, which includes Espionage, Sedition, Treason, Terrorism, Transportation Security Incident, Improper Transportation of a Hazardous Material, Unlawful Possession of Explosives, Murder, Making any Threat Concerning a Lethal Device, Racketeering. Additional Real ID criteria provides that the DMV shall not employ a person if they have been convicted of a felony within 7 years of their application or if an applicant was released from incarceration for one of these crimes within five years of their application including Unlawful Firearm Violations, Extortion, Fraud, Bribery, Smuggling, Immigration Violations, Distribution of Controlled Substances, Arson, Kidnapping, Rape or Sexual Abuse, Assault With Intent to Kill, Robbery, or Fraudulent Seaport Entry. NRS 293.504 identifies the Department of Motor Vehicles as a voter registration agency. NRS 293.5045 states, a voter registration agency shall not knowingly employ a person whose duties will include the registration of voters if the person has been convicted of a felony involving theft or fraud.
In order to be qualified, you must meet the following requirements:
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Bachelor's degree from an accredited college or university in business, public administration, or other discipline related to the position and two years of professional experience in a team leader capacity which included program development or implementation; OR graduation from high school or equivalent education and six years of varied experience related to registration/titling of motor vehicles or licensing motor vehicle operators, two years of which were in a team leader capacity; OR one year of experience as a DMV Services Supervisor I; OR an equivalent combination of education and experience. |
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Qualifying experience may be substituted for the education required above the high school level on a year for year basis. |
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Pursuant to NRS 293-5045, a voter registration agency shall not knowingly employ a person whose duties will include the registration of voters if the person has been convicted of a felony involving theft or fraud. |
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A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. |
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If there are five or fewer qualified applicants, the exam will consist of an application evaluation. (This statement does not apply for Until Recruitment Needs are Satisfied (URS) announcements).
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The exam will consist of a rating of training and experience weighted 100%. It is essential that applications include extensively detailed information with time frames regarding education and experience. Your score will be based on the information provided in your application and your responses to the questions asked below. If there are several parts to a question, answer each part separately. Along with each answer, identify the position(s) and/or training (as described in your application) where you gained the background asked for in the question. Absence of experience/training asked for in a question is not necessarily disqualifying. Failure to answer the questions will result in a score based solely on the application.
Qualified applicants will be contacted by the hiring agency for interview. |
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1) Describe your experience, including the number of years, of planning, organizing, coordinating, implementing and oversight of programs and/or services.
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2) Describe your experience, including the number of years, interpreting, explaining and applying complex state and federal regulations.
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3) Describe your experience, including the number of years, coordinating, organizing, and consensus building of a team or teams focused on the delivery of customer service.
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4) Describe your experience, including the number of years, with written or oral communications to include report preparation, oral presentations, letters and correspondence and policies and procedures.
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5) Describe your experience, including the number of years, of supervision experience in the following areas: 1) recruitment and selection, 2) employee performance evaluation, 3) assigning and delegating work, 4) discipline, and 5) identifying training needs.
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6) Describe your experience, including the number of years, of fiscal experience to include providing information relative to budget justification, strategic planning and preparation, and maintenance of statistical records.
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