Welcome to NVAPPS
Nevada Employee Action and Timekeeping System
Session Started:   1/24/19 1:19 AM
Current User:   [none]
Site Help Site Help -- Build #: 165.0.3 Build Date: 11-16-2018
Home   Jobs   Messages  
Announcement
Instructions  |  Frequently Asked Questions | Page Help Page Help
State of Nevada Announces
An Open Competitive Recruitment for:
IT TECHNICIAN 3 - Help Desk
APPROXIMATE ANNUAL SALARY -  $40,361.04 to  $59,236.56  PAY GRADE: 30
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: A Permanent, full time vacancy
Department: Administration
Division: Enterprise IT Services
Location: Carson, Minden, Gardnerville, Genoa
Job Class Code: 07.940
RECRUITMENT INFORMATION
Announcement Number: 36193
Open to all qualified persons.
Posted 01/11/2019
Close Date: 01/18/2019
Recruiter:
   KENNETH SCHULZ
   Phone: (775)684-0147
   Email: krschulz@admin.nv.gov
Applications accepted for another Expired
The Position
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents independently resolve many users' PC issues including email and applications problems and record calls using the help desk application. Incumbents identify and decide how to resolve problems themselves or through appropriate referral; use utilities to check for network connectivity; and establish user rights.
This position works within the Department of Administration's Enterprise IT Services Division and is located in Carson City, NV. Incumbents working within Client Services provide support to all State agencies and are tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware and software issues. Additionally, these positions may be responsible for installing, configuring, monitoring, and maintaining Windows based desktop PCs, laptops, PDA phones, mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada. Some other duties may include fixing PCs, monitoring the network and assisting with Help Desk user support and Computer Operations. Statewide travel of 25% is likely when remote control tools won't solve a given issue. Client Services provides support 24 hours a day, 7 days a week, 365 days a year. As such, candidates must be willing to work various shifts that include nights and weekends and holidays. *** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. ***

To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
    Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience.
Special Requirements
    A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
    A State of Nevada/FBI background check will be required of the selected applicant.
    Working evenings, weekends, and/or holidays is required.
    This position has a 25% travel requirement.
    Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
Additional Position Experience
    Experience working in a customer service call center is required.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) Please describe your IT work experience in a user support role including where the experience was gained.
2) How did you hear about this job?
INFORMATIONAL LINKS
For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
REFER A FRIEND
Help us reach qualified candidates! Refer a friend by clicking here:
Email
Direct Inquiries or Correspondence to:
Division of Human Resource Management
Northern Nevada
209 East Musser Street,
Room 101
Carson City, Nevada 89701-4204

TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management
Southern Nevada
555 East Washington Avenue,
Suite 1400
Las Vegas, Nevada 89101-1046

TDD for the Hearing Impaired (800) 326-6868


© Copyright 2002-2003. Aeris Enterprises Incorporated. All rights reserved.