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APPROXIMATE ANNUAL SALARY -
$61,888.32 to
$92,895.12
PAY GRADE: 40
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.
Incumbents perform advanced journey level duties and may train, supervise, and evaluate the performance of subordinate staff and/or serve as a project leader as assigned. Incumbents may function as a unit leader to include directing the activities of a branch IT support unit, overseeing projects of limited scope, and coordinating activities with other work groups.
This position is located within the Aging and Disability Services Division (ADSD) of the Department of Health and Human Services - Information Technology (IT) in Sparks, NV. ADSD provides an atmosphere of innovative thinking, teamwork, friendly co-workers, and provides a positive working environment. The mission of ADSD is to provide leadership and advocacy in the planning, development and delivery of a high quality, comprehensive support service system across the lifespan to allow all of Nevada's elders, children and adults with disabilities or special health care needs, to live independent, meaningful and dignified lives to the greatest extent possible.
The Application Support Lead worker is responsible for daily application support activities and providing oversight of the team's workload. The incumbent must be detail-oriented with strong communication and technical support skills. Additional duties include: Respond to telephone and electronic support requests; answer questions on app functionality; user training; ensure backups and other maintenance tasks are implemented; troubleshoot systems; testing of patches/updates; change management; document issues, bugs and enhancement requests; identify opportunities to improve systems and processes; coordinate implementation of appropriate solutions that meet agency needs. Incumbent will work closely with internal and external agencies and departments to coordinate related activities.
Nevada offers sunshine and recreational opportunities including golfing, biking, off-roading, hiking, skiing, and fishing. Nevada's landscape and economy are a few reasons to join the Silver State workforce! Additional benefits include: medical, dental, life and disability insurance programs; participation in the public employees' retirement plan; 11 paid holidays; and accrual of 3 weeks of annual and 3 weeks of sick leave each year. ADSD is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees.
In order to be qualified, you must meet the following requirements:
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Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and three years of progressively responsible professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analyst and development, and/or information security, one year of which was at the journey level; OR one year of relevant experience as an IT Professional II in Nevada State service; OR an equivalent combination of education and experience. |
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Applicants for positions in this series may have a combination of complementary education, experience, knowledge, skills, and abilities that qualify for the class level and specialty being recruited. |
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A State of Nevada/FBI background check will be required of the selected applicant. Persons offered employment in this position will be required to pay for these items. |
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This position is subject to call-out or call-back.
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A valid driver's license is required at the time of appointment and for continued employment.
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| The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. |
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