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APPROXIMATE ANNUAL SALARY -
$47,710.80 to
$70,741.44
PAY GRADE: 34
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Veterans Service Officers advise and advocate for veterans and individuals currently serving in the United States armed forces who are State residents, their spouses, widows, widowers, children, dependents, estate and personal representatives; prepare, submit and present claims and appeals for denied benefits including adjusted compensation, hospitalization, insurance, pension, disability compensation, vocational training, education or rehabilitation; provide assistance and advice to resolve problems and answer questions relating to available benefits under federal and State laws.
The Nevada Department of Veterans Services (NDVS) is recruiting for a Veterans Services Representative 2 Supervisor position geographically located in Reno, Nevada. This position is responsible for full supervision, evaluation, and discipline of a team that is designated for advocating on behalf of Veterans. Veterans Services Representatives conduct interviews, develop evidence, review files and participate in appeal hearings. Duties include communicating with the public, rural outreach, adhering to compliance and regulations, conducting training, discipline, scheduling, conflict resolution, and administrative tasks. The incumbent will attend mandatory meetings, training courses and Veterans Advocacy and Support Team (VAST) continuing education training requirements. The selected candidate must be eligible for National Service Organization accreditation as required in accordance with standard operating procedures and must attain and maintain NDVS Veteran's Services Officer (VSO) certification. Out of town outreach for Rural Outreach for Veterans Enrichment and Resources (ROVER) assignments may require travel in excess of 50 miles and up to 25% of the time. As such, the selected candidate must possess and maintain a valid driver's license. The selected candidate may be required to work overtime and alternative work schedules or flex time to include weekends. This includes working on short notice in case of emergencies, staff shortage issues, etc. This position requires strong leadership and organizational skills. Veterans may receive preference.
*** THIS RECRUITMENT MAY CLOSE AT ANYTIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. ***
In order to be qualified, you must meet the following requirements:
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Associate's degree from an accredited college or university in any field and two years of professional experience which included interviewing clients to elicit and impart information; researching and locating information from a variety of sources; writing narrative reports and summaries; interpreting and applying rules and regulations; and evaluating complex information and making determinations, one year of which included advocacy; OR graduation from high school or equivalent education and three years of professional experience as described above, one year of which included advocacy; OR an Associate's degree from an accredited college or university in any field and one year of professional experience as described above in a program directly related to providing services for veterans; OR graduation from high school or equivalent education and two years of professional experience as described above in a program directly related to providing services for veterans; OR one year of experience as a Veterans Service Officer I in Nevada State service; OR an equivalent combination of education and experience as described above. |
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A State of Nevada/FBI background check will be required of the selected applicant. |
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Some positions require a driver's license at the time of appointment and as a condition of continuing employment. |
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Leadership and Management skills
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1) Please explain, in detail, your experiences as both an organizational leader and team manager.
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2) This position requires the equivalent of one year of full-time work or volunteer experience (paid or unpaid) advocating for veterans. Do you have this experience? If yes, please explain your experience in detail in the text box provided, including dates and affiliated organizations or companies where you advocated for veterans. You must also include this information in your employment history in order to receive credit for your veteran advocacy experience.
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