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Nevada Employee Action and Timekeeping System
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State of Nevada Announces
An Open Competitive Recruitment for:
IT MANAGER 1 - Help Desk Manager
APPROXIMATE ANNUAL SALARY -  $65,751.12 to  $98,887.68  PAY GRADE: 42
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
Work Type: A Permanent, full time vacancy
Department: Administration
Division: Enterprise IT Services
Location: Carson, Minden, Gardnerville, Genoa
Job Class Code: 07.904
Announcement Number: 33003
Open to all qualified persons.
Posted 12/06/2017
Close Date: 12/20/2017
   Phone: (775)684-0133
   Email: ksullivan@admin.nv.gov
Applications accepted for another Expired
The Position
Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division.
Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives.
This position works within the Department of Administration's Enterprise IT Services (EITS) Division, Agency IT Services Unit, and is located in Carson City, NV. Agency IT Services is looking for someone with a positive attitude who can provide excellent customer service! This key position will oversee a customer focused HelpDesk with a large staff of dedicated technicians. EITS provides 24/7 technical support throughout the State of Nevada to various State agencies as well as full service customers such as the Department of Public Safety, the Department of Administration and the Governor's Office. The ideal candidate for this position will have strong IT team leadership experience, the ability to implement a framework for high level customer service to both internal and external customers, the drive to improve Enterprise-wide IT service delivery, and will enjoy working in a professional environment with others that share this mission. Working knowledge of ITIL standards is preferred but not required. Please note that although this position works Monday through Friday 8 am to 5 pm, occasional shiftwork may be required in order to support 24/7 operational staff.

To Qualify:
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
    Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and five years of progressively responsible professional IT experience which involved project management, quality assurance, and computer operations, systems administration, network administration, database administration, or applications analysis and development. Two years of this experience must have been in a supervisory or project manager capacity; OR an equivalent combination of education and experience.
Special Requirements
    This position is subject to call-out or call-back.
    A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
    A State of Nevada/FBI background check will be required of the selected applicant.
    This position may require working weekends and/or holidays.
    Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
Additional Position Experience
    Supervisory experience within a Help Desk environment is required.
    Experience with usage/administering an incident tracking system is required.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) Do you have experience with development, quality assurance, and operational support activities? If so, please detail this experience and how it was obtained.
2) Do you have experience conducting requirements analysis activities? If so, please detail this experience and how it was obtained.
For more information about state employment, visit the following:
Division of Human Resource Management: http://hr.nv.gov
Public Employees Retirement System: http://www.nvpers.org
Public Employees Benefits Program: http://pebp.state.nv.us
Help us reach qualified candidates! Refer a friend by clicking here:
Direct Inquiries or Correspondence to:
Division of Human Resource Management
Northern Nevada
209 East Musser Street,
Room 101
Carson City, Nevada 89701-4204

TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management
Southern Nevada
555 East Washington Avenue,
Suite 1400
Las Vegas, Nevada 89101-1046

TDD for the Hearing Impaired (800) 326-6868

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