PROGRAM OFFICER 2
- Medical Professional Relations Officer/Position will be located in Carson City or Las Vegas
APPROXIMATE ANNUAL SALARY -
$43,179.84 to
$63,830.16
PAY GRADE: 33
The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range. Generally, salaries start at the lowest level of a step 1 and increase with each year of service to the highest level of a step 10.
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur
Statewide.
Program Officers administer a program or major component of a program by planning, coordinating and managing services and activities in accordance with legal and regulatory requirements and established program performance standards and objectives.
Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action.
This position is located at the Department of Employment, Training and Rehabilitation in the Bureau of Disability Adjudication. The position will be in Carson City or Las Vegas, depending on the applicant pool. The incumbent will work directly with medical consultant vendors, bureau staff, local medical community resources, various medical-oriented boards and professional organizations to recruit and maintain medical panel members to provide medical examinations as needed for applicants of the Bureau. The incumbent will be responsible for reviewing medical reports from established medical vendors for appropriateness and completeness; providing feedback to vendors regarding timeliness and content; conducting regular reviews of medical panelists to assure they are in compliance with policy and practices for examinations, testing, reporting and licensing requirements; establishing vendor scheduling calendars based on panelist requests and/or special needs; investigating complaints of vendor panelists in accordance with policies and procedures; and completing regular reviews and maintenance of Bureau vendor files. The incumbent updates, revises, and addresses discrepancies within vendor files with panel members. This position also conducts applicant surveys for customer service outcomes for medical vendor panelists and conducts site visits according to policy requirements; provides outreach and education to the community, including clinics, hospitals, physicians, psychologists and schools regarding specific needs for medical evidence in regard to disability claims; and works to develop effective responses to requests for evidence with decreased processing times, which includes encouraging the submission of electronic medical records. Special Requirements: Applicants for this position are subject to a favorable passing of federal background check in accordance with HSPD-12 requirements as a condition of employment.
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from an accredited four year college or university in public administration or a related field and one year of previous experience in planning, coordinating or administering a program; OR one year experience as a Program Officer I in Nevada State service; OR graduation from high school or the equivalent and five years of previous experience in planning, coordinating or administering a program; OR an equivalent combination of education and experience.
Special Requirements
A valid driver's license or evidence of equivalent mobility is required at the time of appointment and as a condition of continuing employment.
A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
The Examination
PROGRAM OFFICER 2 (07.647) Training and Experience Exam
The exam will consist of a rating of training and experience weighted 100%. It is essential that applications include extensively detailed information with time frames regarding education and experience. Your score will be based on the information provided in your application and your responses to the questions asked below. If there are several parts to a question, answer each part separately. Along with each answer, identify the position(s) and/or training (as described in your application) where you gained the background asked for in the question. Absence of experience/training asked for in a question is not necessarily disqualifying. Failure to answer the questions will result in a score based solely on the application.
Qualified applicants will be contacted by the hiring agency for interview.
1) Do you have professional level customer service experience which included handling complaints/concerns, and resolving conflicts: A) in a public sector setting; B) in a private sector setting? If so, please describe your experience.
2) Do you have program experience in the following areas:
A) planning a program; B) developing a program including developing guidelines and procedures; C) evaluating and analyzing a program? If so, please describe your experience in each.
3) Do you have experience writing formal reports, newsletters or directives? If so, please describe your experience. Please include time frames for this experience.
4) Do you have professional public relations experience with: A) community organizations and public contacts; B) community education and outreach? If so, please describe your experience with each including time frames.
5) Please describe your conflict resolution experience in the following areas:
A) handling customer complaints; B) serving on an advisory committee, task force, and/or panel with responsibility to hear and resolve conflicts; C) managing staff/employee issues.
6) Describe your experience supervising employees.
The following additional questions are part of this Recruitment
1) Describe your experience in interpretation of laws, rules, and regulations.
2) Describe your experience, including number of years, in mediating conflict between dissenting parties.
3) Describe your experience in the generation and analysis of reports, including experience working under strict deadlines.
4) Do you have any past experience in interviewing and hiring staff?
5) Do you have any past experience working directly with physicians and/or psychological staff?
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Direct Inquiries or Correspondence to:
Division of Human Resource Management Northern Nevada 515 East Musser Street, First Floor Carson City, Nevada 89701-4204
TDD for the Hearing Impaired (800) 326-6868
Division of Human Resource Management Southern Nevada 7251 Amigo St, Suite 120 Las Vegas, NV 89119
TDD for the Hearing Impaired (800) 326-6868
The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
