APPROXIMATE ANNUAL SALARY -
$43,179.84 to
$63,830.16
PAY GRADE: 33
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur
in this geographical location.
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
The Division of Welfare and Supportive Services is recruiting for a vacancy located in the Information Services unit in Carson City. The incumbent will be responsible for providing technical assistance and support related to computer systems, hardware, software, and mobile devices. Under general supervision and direction of the IT Professional II, this position will provide tier two support to the agency helpdesk and its clients by addressing customer issues through the agency ticketing system, phone and email support, as well as desk side and remote assistance. This position also acts as an escalation point for the other IT Technicians within the desktop support team. Under general supervision, incumbent will provide network support and consult with users to determine
automation requirements; make hardware and software recommendations in relation to identified needs. Incumbent will also upgrade, repair, or replace software and hardware components on workstations; add memory, swap hard disk drives and monitors; attach peripherals; and configure and install desktop applications for optimum performance.
Travel up to 50% or more will be required as this position supports offices throughout Northern Nevada. The incumbent should have excellent customer service skills and a strong foundation in technical problem solving.
*** THIS RECRUITMENT MAY CLOSE AT ANY TIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. QUALIFIED APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. ***
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from high school or equivalent education and two years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of relevant experience as an IT Technician IV in Nevada State service; OR an equivalent combination of education and experience.
Special Requirements
A State of Nevada/FBI background check will be required of the selected applicant.
Requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
The following additional questions are part of this Recruitment
1) Do you have experience working in a helpdesk or desktop support environment? If so, please describe when and where you obtained this work experience.
2) Do you have experience working with a helpdesk ticketing system? If so, please name the systems that you used and describe your experience with those systems.
3) Do you have work experience providing support to customers through the use of remote tools? If so, please name the tools and describe when and where you obtained your work experience.
4) Do you have work experience providing tier two support as an escalation point within a helpdesk or desktop support environment? If so, please describe when and where you obtained this work experience.
