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APPROXIMATE ANNUAL SALARY -
$55,833.12 to
$83,603.52
PAY GRADE: 39
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Work Type: A Permanent, full time vacancy |
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Department: Attorney General |
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Division: Attorney General |
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Location: Carson, Minden, Gardnerville, Genoa |
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Job Class Code:
07.925
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Announcement Number: 30561
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Open to current classified employees in the specified Department, with at least 6 months of continuous, full-time equivalent service. |
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Posted
01/20/2017
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Close Date:
01/25/2017
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Recruiter:
CARL
CHISAM
Phone: **None**
Email: cchisam@admin.nv.gov
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Applications accepted
for another Expired
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Information Technology (IT) Professionals analyze, develop, implement, maintain, and modify computer operations, systems, networks, databases, applications, and/or information security. Incumbents may perform duties in one or more IT specialization areas depending on the needs of the agency.
Incumbents perform advanced journey level duties and may train, supervise, and evaluate the performance of subordinate staff and/or serve as a project leader as assigned. Incumbents may function as a unit leader to include directing the activities of a branch IT support unit, overseeing projects of limited scope, and coordinating activities with other work groups.
This position serves as our Help Desk Manager, and supervises two IT Professional II's. Responsibilities include: queue management of all help desk requests, supervising the work of our help desk staff, completing help desk tickets as needed, and systems administration of help desk and desktop tools such as Numara TrackIT, DameWare and Symantec Endpoint Protection. The Attorney General Help Desk staff, including this position, are assigned to troubleshoot and resolve a wide-variety of IT issues with AGO applications, desktops, mobile devices and peripherals and escalate these issues to other IT Professionals, application administrators, and vendors as needed for resolution if the issue cannot be resolved at their level. This position will work closely with the AGO Network and Applications Managers to ensure excellent customer service is provided to our customers.
In order to be qualified, you must meet the following requirements:
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Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and three years of progressively responsible professional IT experience relevant to the duties of the position which may include computer operations, systems administration, network administration, database administration, applications analyst and development, and/or information security, one year of which was at the journey level; OR one year of relevant experience as an IT Professional II in Nevada State service; OR an equivalent combination of education and experience. |
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Applicants for positions in this series may have a combination of complementary education, experience, knowledge, skills, and abilities that qualify for the class level and specialty being recruited. |
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A pre-employment criminal history check and fingerprinting are required. |
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A valid State of Nevada Driver's License is required at the time of appointment and for continued employment.
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A pre-employment State of Nevada FBI background check will be required of the selected applicant. |
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| The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. |
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