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APPROXIMATE ANNUAL SALARY -
$65,354.40 to
$98,574.48
PAY GRADE: 43
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division.
Incumbents function as managers who train, supervise and evaluate the performance of subordinate supervisors; develop policies and procedures; and allocate staff and resources to accomplish goals and objectives. *** THIS RECRUITMENT MAY CLOSE AT ANYTIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. ***
The Technical Services Manager position manages and administrates technical support for DETR's information technology (IT) infrastructure. This includes supervising network and telecom architecture and protocols; ensuring desktop and thin client configuration standards and support; establishing and implementing cyber-security best practices; overseeing server configurations, standards, implementations and operations for both physical and virtual server environments; ensuring best practices for active directory and group policy usage; ensuring general IT infrastructure best practices and architectures and other technical duties as assigned. The manager is responsible for ensuring that day-to-day technical support activities are completed timely to keep DETR's mission critical servers and internal networks functioning properly. The manager ensures that end-user PCs, printers and other desktop devices and related supporting software are maintained at current software and hardware versions, and that end-user support requests are resolved timely. The position oversees DETR's telecommunication and internal phone operations as well as network access to multiple rural offices throughout Nevada. Other areas of significant managerial oversight include internal and external systems security, technical support and coordination of DETR's unemployment insurance call center, and DETR's technical liaison to software and hardware vendors for ongoing licensed products. The position plays a significant role providing input to, reviewing of, and approval for technical architecture project requirements, security designs, server design, and network impact. The position has four supervisory reports and oversees 14 other infrastructure support staff. Other managerial responsibilities include general project management, annual infrastructure budget preparation, tracking and reconciliation, IT asset and inventory reviews and surveys, and other managerial duties as assigned.
In order to be qualified, you must meet the following requirements:
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Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and seven years of progressively responsible professional IT experience which involved strategic planning, project management, quality assurance, and computer operations, systems administration, network administration, database administration, applications analysis and development, or information security. Four years of this experience must have been in a supervisory or project manager capacity; OR one year of experience as an IT Manager II in Nevada State service; OR two years of experience as an IT Professional IV in Information Security in Nevada State service for Information Security positions; OR an equivalent combination of education and experience. |
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This position is subject to call-out or call-back. |
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A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. |
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This position may be subject to working nights, weekends, and holidays. |
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| The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. |
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1) Please describe any experience managing and administrating CISCO networks, wireless and/or cabled LAN environments, supporting physical server farms, and running virtual server and desktop environments.
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2) Please describe any experience working with phone, voice and data communication vendors, web ISP vendors, hardware and software vendors and coordinating joint efforts and resolving related issues.
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3) Please describe any cyber-security management experience.
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4) Please describe any experience directly managing and supervising IT staff, working with other IT and business units to achieve expected results, and reporting periodic task and project status information to management and pertinent stakeholders.
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5) Please describe any fiscal budget planning and management experience in the public and/or private sector.
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6) Describe communication strengths and weakness and your ability to present and share technical information to technical and non-technical stakeholders.
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