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APPROXIMATE ANNUAL SALARY -
$38,523.60 to
$56,626.56
PAY GRADE: 31
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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DMV Service Technicians provide customer services associated with driver's license, vehicle, and business occupational licensing programs.
Incumbents function as first-line supervisors who train, supervise and evaluate the performance of assigned staff; assign and review work; and initiate disciplinary action.
This position is located in Field Services Division in Reno. This position provides technical expertise to customers & staff through interpretation & application of complex Federal & State laws, rules & regulations, agency policies & procedures involving licensing & registration. The incumbent functions as a first-line supervisor in training, supervising & evaluating the performance of assigned staff, assigning & reviewing work, & initiating disciplinary action. Additionally, the DMV Services Supervisor 1 will review & determine validity of documents, assess applicant's ability to receive driving privileges, communicate with the public to explain policies & procedures & resolve sensitive & complex customer complaints. As a key member of the management team, the Supervisor 1, must demonstrate teamwork, & through collaboration with fellow supervisors exemplify our dedication to staff moral & employee development.
This position requires all DMV employees involved in registering voters must disclose information regarding previous & current felony convictions of theft and/or fraud. NOTE: Under NRS 293.504 the Department of Motor Vehicles is a voter registration agency. AB 82, enacted by the Nevada State Legislature in the 2011 session, amended NRS 293.5045 to provide that a voter registration agency shall not knowingly employ a person whose duties will include the registration of voters if the person has been convicted of a felony involving theft or fraud. NOTE: In addition to the fingerprinting, DMV also requires an online pre-employment criminal history check. Persons offered employment in this position will be required to pay for these items.
In order to be qualified, you must meet the following requirements:
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Graduation from high school or equivalent education and five years of varied and increasingly responsible experience related to registration/titling of motor vehicles or licensing motor vehicle operators, one year of which was equivalent to a DMV Services Technician IV; OR two years of experience equivalent to a DMV Services Technician III. |
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Pursuant to NRS 293-5045, a voter registration agency shall not knowingly employ a person whose duties will include the registration of voters if the person has been convicted of a felony involving theft or fraud. |
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A valid driver's license is required at the time of appointment and as a condition of continued employment. |
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A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. |
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A State of Nevada/FBI background check will be required of the selected applicant. |
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If there are five or fewer qualified applicants, the exam will consist of an application evaluation. (This statement does not apply for Until Recruitment Needs are Satisfied (URS) announcements).
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The exam will consist of a rating of training and experience weighted 100%. It is essential that applications include extensively detailed information with time frames regarding education and experience. Your score will be based on the information provided in your application and your responses to the questions asked below. If there are several parts to a question, answer each part separately. Along with each answer, identify the position(s) and/or training (as described in your application) where you gained the background asked for in the question. Absence of experience/training asked for in a question is not necessarily disqualifying. Failure to answer the questions will result in a score based solely on the application.
Qualified applicants will be contacted by the hiring agency for interview. |
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1) Describe your experience planning, coordinating, implementing and overseeing programs and/or services.
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2) Describe your experience interpreting and applying complex state and federal regulations.
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3) Describe your experience with conflict resolution.
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4) Describe your experience conducting research as it relates to programs, projects or customer complaints.
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5) Describe your experience identifying and investigating fraudulent documents.
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