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APPROXIMATE ANNUAL SALARY -
$32,677.20 to
$47,606.40
PAY GRADE: 27
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
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Work Type: A Permanent, full time vacancy |
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Department: Administration |
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Division: Enterprise IT Services |
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Location: Carson, Minden, Gardnerville, Genoa |
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Job Class Code:
07.941
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Announcement Number: 21923
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Open to all qualified persons. |
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Posted
04/18/2014
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Close Date:
05/02/2014
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Recruiter:
CARL
CHISAM
Phone: **None**
Email: cchisam@admin.nv.gov
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Applications accepted
for another Expired
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Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents possess a degree of knowledge and proficiency sufficient to perform work independently with little or no additional training.
Incumbents perform in a trainee capacity and acquire the knowledge, skills and abilities required in this occupation OR; Incumbents perform basic tasks or elements of the job not requiring the additional knowledge, skills and abilities to perform at the next level in the series.
This position is in Enterprise IT Services within the Department of Administration. The position supports all of Nevada and is based in Carson City. This position performs essential Helpdesk functions for Department of Administration and the Department of Public Safety, as well as all law enforcement agencies throughout the state. They answer callers and provide one stop shopping for users supporting desktop, hardware and software issues. Under supervision, they manage, maintain, and monitor all control point functions for the Department of Public Safety, the distribution of all points bulletins and other information vital to officer safety.
This position is responsible for the remote installation, configuring, monitoring, and maintenance of desktop PCs, laptops, and peripherals across the entire state of Nevada. The position performs basic trouble-shooting of the network and assists with Help Desk user support and server operations. *** THIS RECRUITMENT MAY CLOSE AT ANYTIME BASED ON THE AMOUNT OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE. ***
NOTE: Per NV State Legislature, State of Nevada Classified employees are subject to a mandatory unpaid furlough requirement of 48 hours per year (part-time prorated) through June 30, 2015.
In order to be qualified, you must meet the following requirements:
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Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience. |
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Education above the high school level may be substituted for experience on the basis of 30 semester credits equals six months of the required experience up to a maximum of one year of the required experience. |
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A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items. |
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Working evenings, weekends, and/or holidays is required. |
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Statewide travel is required.
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This position is subject to call-out or call-back. |
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Pursuant to NRS 284.4066, this position has been identified as affecting public safety. Persons offered employment in this position must submit to a pre-employment screening for controlled substances. |
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Experience with Microsoft/Windows operating systems.
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Experience with Adobe products |
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Experience with Microsoft Office Suite |
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Experience in troubleshooting, repairing, configuring, and installing computer software and hardware in an Enterprise environment. |
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Experience assisting users in off-site locations using remote control software.
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Experience with Antivirus and Firewall Software |
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Experience with Help Desk ticketing software.
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Requirement to work graveyard shift. |
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| The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process. |
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1) Please describe your experience (include versions) working with the following programs: (1) Microsoft/Windows operating systems; (2) Adobe products; and (3) Microsoft Office Suite.
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2) Certification in Nevada Criminal Justice Information System (NCJIS)/National Crime Information Center (NCIC) within 6 months of employment and recertification every 2 years for continued employment is required. Certification will be conducted by the Department of Public Safety, General Services Division. Are you willing to accept this requirement?
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