IT TECHNICIAN 4
- UNLV, Office of Information Technology (OIT) - (INTERNAL UNLV EMPLOYEES ONLY)
APPROXIMATE ANNUAL SALARY -
$37,563.12 to
$55,206.72
PAY GRADE: 31
For more information on benefit and retirement programs, please see the sections below.
In order to receive consideration, applicants must indicate their availability for any work type, travel, and location requirements listed.
JOB INFORMATION
Work Type: Permanent, full time vacancies as they may occur
in this geographical location.
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations.
Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others.
The IT Technician 4 provides excellent customer service and support on the IT Help Desk and in the field at customer locations. The IT Help Desk Support provides user support and ensures all calls are recorded and tracked using the help desk request system; identifies and decides how to resolve technical problems themselves or through appropriate referral; assists with logon/logoff procedures for mainframes, applications, servers, and the network; determines nature of outages and contacts the appropriate person or unit; performs account administration. This position will also provide Mac, PC, and mobile device support. Typical tasks include restoring applications and data from backup media; assisting users with network connectivity, application, system, or local hardware problems, instructing users on PC operation and faults including connections and peripherals; assisting with installations or resolutions as required; and identifying Internet protocol (IP) addresses for failed network connectivity issues; imaging computers; providing mobile device assistance as appropriate. The work schedule is Monday through Friday, 8AM-5PM. *Per the Nevada State Legislature, classified employees are subject to six (6) mandatory unpaid furlough days per year. **UNLV is an Affirmative Action/Equal Opportunity educator and employer committed to excellence through diversity.
In order to be qualified, you must meet the following requirements:
Education and Experience (Minimum Qualifications)
Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR (for positions in the Network Operations & Support specialty ONLY) Graduation from high school or equivalent education and one year of IT work experience in the upgrade or replacement of software and hardware components on networked workstations; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience.
Special Notes
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
Skills Required
This recruitment is open only to persons who have been employed for at least six months of continuous full-time equivalent classified state service and are currently employed at UNLV.
In order to be considered for employment at UNLV, ONLY the following documents MUST be attached to your application in sequence:
1) Cover Letter
2) Resume.
PLEASE NOTE: The NVAPPS System will direct you not to attach a resume. Please ignore this message for UNLV positions, and attach your cover letter and resume to your application.
The Examination
Application Evaluation Exam
The exam will consist of an application evaluation. It is essential that applications include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
